Customer Service

Below you will find a list of answers to frequently asked questions regarding orders, shipping, returns and more.

Our Customer Service Hours:

Live Chat & Email Support
Sunday                1:30am - 9:30am &
                             5:30pm - 1:30am ACST
Monday               24 hours
Tuesday               24 hours
Wednesday         24 hours
Thursday             24 hours
Friday                  24 hours
Saturday             5:30pm - 1:30am ACST
Email: customerservice@herschel.com

Frequently Asked Questions

Orders  

Shipping  

Returns  

Exchanges  

Warranty  

Gift Cards  

Media  

Wholesale  

Cyber Sale